Legal / 2026-10-11

Terms of Service

Your purchase, delivery, subscription, withdrawal and consumer rights.

Who you are buying from

SAYA is supplied by SAYA SIA, a limited liability company registered in Latvia, registration number 40203780346, VAT number LV40203780346. Our registered and correspondence address is Dzirnavu iela 57A-4, Riga, LV-1010, Latvia. Contact us about your order, support, complaints or these terms at info@sayagain.app or +371 25 627 277. These terms apply to purchases through sayagain.app. A separately agreed business contract may contain additional terms; mandatory consumer rights remain unaffected.

Your subscription and included features

SAYA is a Mac teleprompter application with speech following. Individual includes Vilnis. Pro and Team include Vilnis and Vards with rehearsal learning. Team gives each paid member Pro features; a shared workspace is not included. Valoda and other features described as in development are not included in your purchase. Recognition can make mistakes and requires your supervision.

Your subscription grants a licence to use the included features for the paid period, subject to the number of people and devices purchased. You retain ownership of your scripts. A free trial, when available, lasts 14 days from the licence request, requires no payment, and does not automatically become a paid subscription. Requesting the trial again does not restart its period.

Compatibility and internet access

SAYA requires an Apple silicon Mac running macOS 14 or later. The application interface and speech recognition are currently English-only. Voice following needs microphone and Apple speech-recognition permission. English speech recognition runs on the Mac when supported by the system; otherwise Apple's speech service may process audio and requires an internet connection.

Internet access is needed for purchase, download, licence activation and periodic licence validation. Offline licence use depends on a valid cached licence, cannot continue beyond the paid period, and requires reconnection within 30 days of the last successful validation. A subscription and device limit are enforced through the licence service. Review these requirements and the included features before paying.

How the contract is made

Choose your plan, monthly or yearly billing, and the number of people for Team. Review the plan, total charge, billing interval, renewal terms and delivery information before continuing to Stripe checkout. You can return to the plan selection before paying, and correct your email and payment details in checkout. The final payment button creates an obligation to pay. A paid subscription contract is concluded when your payment succeeds. If payment is unsuccessful, no paid subscription is created.

The website and these terms are available in English and Latvian. The app itself is English-only. Order and payment details are recorded in Stripe. You can save or print these terms. For your purchase documentation, contact info@sayagain.app with your purchase email and order reference. There is no SAYA account area for retrieving past contracts.

Price, payment and automatic renewal

Prices are in euros and include applicable VAT. The selected plan, number of people and billing period determine the total shown before payment. A yearly subscription is charged for the whole year, even where a monthly equivalent is displayed. There is no physical delivery charge. Payment is processed by Stripe using the payment methods offered in checkout.

Payment is taken when you order and your monthly or yearly subscription starts immediately. The subscription renews automatically for the same billing period until you cancel renewal. The next charge and billing period appear in your billing information. We will give at least 30 days' notice before changing the price of your subscription, allowing you to cancel renewal before the change takes effect. A price change does not change a period already paid for.

Pre-orders and delivery

Mac downloads begin on 30 October 2026. An order placed before that date is a paid pre-order: payment and the subscription period start immediately, before the app is available to download. The download link and licence are sent once Mac downloads are available and your first payment is confirmed. Activate the licence in Settings → License.

Keep your purchase email and contact info@sayagain.app if a confirmation or licence does not arrive. If delivery is delayed, you may contact us to cancel the order and request a refund. This promise is additional to your statutory remedies for failure to supply.

People and devices

Each paid person may activate one Mac at a time. Deactivate the licence on the old Mac before activating it on a replacement; contact support if the old Mac is unavailable. Team requires at least three paid people. The purchaser receives one Team licence key and may share it only with the paid team members. Each member has one Mac activation, and scripts and rehearsal learning remain on that person's Mac. Choose additional people during checkout; contact support for later quantity changes.

Cancelling renewal

You may cancel automatic renewal in the Stripe billing portal, or contact info@sayagain.app for assistance identifying the subscription. Cancelling renewal prevents the next renewal charge; paid access continues until the end of the paid period, subject to the stated app delivery date. Cancellation of renewal is separate from withdrawal from the contract, a refund request and a claim about a faulty or undelivered product. It does not itself refund the current period.

Your statutory right of withdrawal

If you buy as an EU consumer, you may withdraw from the digital subscription contract without giving a reason within 14 days of its conclusion. The period expires 14 days after the day the contract is concluded. Sending your clear statement before the deadline is sufficient. Any longer period that applies because legally required information was not provided remains available.

We do not treat payment, download or activation alone as a waiver of this right, and these terms do not request such a waiver. Where the law makes an exception depend on separate prior express consent and acknowledgement, accepting these general terms does not provide them. Rights available under the mandatory law applicable to your purchase are preserved.

How to withdraw

Send an unambiguous withdrawal statement to info@sayagain.app or by post to SAYA SIA, Dzirnavu iela 57A-4, Riga, LV-1010, Latvia. Include your name, purchase email and an order or subscription reference if available. You may use the model below, but it is not compulsory. You do not need to sign in or explain your reason. If you cannot access your purchase email, contact us so we can identify the contract another way.

Our additional refund promise

In addition to statutory withdrawal rights, EU consumers may request a full refund within 14 days of receiving the app, including after activation. This additional period starts on delivery of the app, rather than on the earlier payment date. Use the contact details above and identify the purchase. This promise does not shorten any statutory period or replace your rights if the app is not supplied or does not conform to the contract.

Refund method and timing

For a valid statutory withdrawal or a request covered by our additional refund promise, we reimburse all payments covered by the withdrawn contract without undue delay and no later than 14 days after receiving your notice. We use the same payment method unless you expressly agree to another method, and we charge no refund fee. Access under the refunded contract ends.

Outside these withdrawal and refund rights, delivery-delay refunds, and other rights required by law, payments for a period that has started are not refunded merely because you stop using the app. This does not prevent a refund or price reduction for a product that fails to conform to the contract. A payment reversal may end the corresponding paid access; you may contact us to resolve an incorrect billing or licence decision.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You can copy it into an email or print it.

To: SAYA SIA, Dzirnavu iela 57A-4, Riga, LV-1010, Latvia; info@sayagain.app I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content/service: SAYA [plan and billing period]. Ordered on / contract concluded on: [date] Received on, if applicable: [date] Order or subscription reference, if available: [reference] Name of consumer(s): [name] Address of consumer(s): [address] Purchase email: [email] Signature of consumer(s), only if submitted on paper: [signature] Date: [date] Delete whichever alternatives do not apply.

Digital content conformity and updates

EU consumers have statutory rights if the digital content or service is not supplied or does not conform to the contract. We remain responsible for conformity throughout the agreed period of continuous supply. Contact info@sayagain.app describing the problem, your purchase and your Mac/macOS version.

You may require us to bring the content or service into conformity free of charge, within a reasonable time and without significant inconvenience. Where the legal conditions are met, you may instead obtain a proportionate price reduction or terminate the contract and receive the required refund, including where a remedy is impossible, is not provided, or the lack of conformity is sufficiently serious. These rights are not restricted to the voluntary 14-day refund period.

We provide and inform you about updates, including security updates, needed to maintain conformity for the period required by law. Install necessary updates according to the instructions provided. We do not promise a separate fixed update period beyond the contractual and statutory obligations. Nothing in these terms excludes or limits mandatory consumer guarantees, remedies or liability.

Complaints and dispute resolution

Send a complaint to info@sayagain.app or our correspondence address. Include your name, contact details, the purchase concerned, the problem and the solution you request; attach relevant documents if available. We provide a written response within 15 working days of receiving a consumer complaint. If objective reasons prevent a response within that time, we notify you in writing promptly, explain the reasons and give a reasonable extended deadline.

If we cannot resolve the dispute, you may seek help from Latvia's Consumer Rights Protection Centre (PTAC) and, where the dispute falls within its competence, the Consumer Dispute Resolution Commission: https://www.ptac.gov.lv/en/consumer-dispute-resolution-commission. You may also use another competent out-of-court body or bring a claim before the competent court. This does not require you to give up any statutory remedy.

Acceptable use and responsibility

Use SAYA lawfully and respect other people's privacy and intellectual property. Do not share a licence beyond the purchased people or bypass its activation limits. You are responsible for the scripts you choose to use and for obtaining any permissions needed for them. These obligations do not remove our responsibility to supply the agreed product or any liability that cannot lawfully be excluded.

Your contract copy and applicable law

The terms version applicable at the time of purchase and your selected plan, price, billing period and delivery information form your purchase record. A later website edit does not retrospectively replace that record or reduce your rights. We communicate changes affecting your ongoing subscription separately.

Latvian law applies, without depriving a consumer of the protection of mandatory law applicable in their country of habitual residence. These terms do not impose an exclusive Latvian court on consumers. How personal data is handled is explained at https://www.sayagain.app/privacy. Questions and requests for your contract copy can be sent to info@sayagain.app.